Privacy Policy

At ApiCares, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines what data we collect, how we use it, and your rights as a customer or visitor to our website.

1. Who We Are

ApiCares is a Pakistan-based brand that offers honey bee products, including raw honey, beeswax skincare, and solid perfumes. Our website address is: https://apicares.com.pk. For any privacy-related concerns, you can contact us at info@apicares.com.pk or 0325 1515413.

2. What Personal Data We Collect & Why

We collect limited personal data to process your orders, improve your experience, and respond to your queries. This may include:

  • Name, email address, phone number
  • Shipping and billing addresses
  • Order history and preferences
  • Technical data (browser type, IP address)
  • Contact form messages

This data is collected via checkout, contact forms, and site interaction. It helps us manage transactions, provide support, and understand how our website is used.

3. Use of Cookies

Cookies help us remember your cart, login status, and preferences. They are also used to support website functionality and basic analytics. You can manage cookie settings through your browser at any time.

4. Comments & Uploaded Media

If you leave a comment, we collect the information provided in the form along with your IP address for spam protection. If media uploads are allowed, avoid including sensitive metadata like location info.

5. Analytics & Embedded Content

We may use third-party analytics tools to track general website usage (e.g., page visits, device type). Articles may include embedded content (e.g., videos) which may behave like you visited the external site.

6. Who We Share Your Data With

We only share necessary information with third-party services that help us operate our business securely and efficiently, such as:

  • Payment processors (Easypaisa, JazzCash)
  • Shipping and courier providers
  • Website security and anti-spam tools

For Easypaisa and JazzCash transactions, we may share limited customer details such as your name, phone number, and order amount — strictly for the purpose of completing your payment and confirming your order.

We also offer Cash on Delivery (COD). In such cases, customer data is only shared with the assigned delivery partner to ensure accurate and timely delivery.

We do not sell or trade your information.

7. Data Retention

  • Order and purchase records: Up to 7 years (for tax/legal purposes)
  • Contact form entries: 6 months
  • Analytics data: 12 months
  • Comments/reviews: Retained unless manually removed

8. Your Rights

You may request:

  • A copy of the personal data we hold
  • Correction or deletion of your data
  • Removal from our records (except where retention is required by law)

9. International Transfers

If data is processed outside Pakistan or the EU, we ensure it’s handled via GDPR-compliant platforms with secure transmission protocols.

10. How We Protect Your Data

We use SSL encryption, secure hosting, strong passwords, and limited internal access to protect your data. Only authorized team members can view customer data.

11. Data Breaches

In the event of a suspected data breach, we will investigate immediately, notify affected users if needed, and comply with legal obligations.

12. Changes to This Policy

This privacy policy may be updated as needed. Any changes will be posted on this page with a revised update date.

Contact Us
For questions or concerns about this policy, contact:
📧 info@apicares.com.pk
📞 0325 1515413

Last updated: July 2025